When purchasing items from Eugénio Campos Jewels through the Website, customers have the right to freely cancel their purchase under the terms of Article 11 of Decree-Law 24/2014 of February 14.

We are dedicated to providing excellent service to our customers. In line with this care and concern, we offer a service that allows you to return your items within a cooling-off period of up to 30 days or exchange the item for another of equal or greater value within a period of up to 30 days, both counting from the date of purchase.

During the period from November 1 to December 14, you can exchange your purchases until January 14 of the following year. Gift bags are non-refundable.

To exchange or return items, please proceed as follows:

1. Log in to your customer area and select the order corresponding to the item you wish to exchange/return;
2. Click on Exchange/Return and select the item;
3. Fill in the fields indicated on the exchange or return request;
4. Send the items, accompanied by purchase information, by secure mail (with tracking number to avoid loss) to the following address: 

Eugénio Campos, Online Boutique

R. 28 de Janeiro 350 Frações F1 / F2  - Candal Park

4400-335 V. Nova de Gaia

Upon arrival, the Eugénio Campos Jewels team will carry out a quality control process on the item(s), validating the exchange or return.

Once the exchange or return has been accepted, the following rules apply:

• Exchanges: Eugénio Campos issues a voucher for the purchase amount, which can be used to discount the purchase of a new item of equal or greater value.
• Returns: to refund the purchase price, Eugénio Campos will refund the amount using the same payment method used by the consumer in the initial transaction, unless expressly agreed otherwise and provided that the consumer does not incur any costs as a result of the refund. Refunds will only be processed after receipt of the returned items. Gift bags are non-refundable.

Special considerations:

• With regard to personalized and custom-made items, Eugénio Campos Jewels does not accept any exchanges or returns due to their specific nature.
• When sending one or more items for exchange or return, the customer (user or buyer) is responsible for the proper use, safety, and adequate shipping of the items to the address of Eugénio Campos Jewels. Therefore, we are not responsible for any damage or loss resulting from this shipping process.
• The user is responsible for the costs associated with shipping their items for exchange or return.

If you receive an incorrect or defective item, please contact our team directly by visiting the Contact page. We will give priority and special attention to your request.