Dispute Resolution
Our priority is to ensure complete customer satisfaction. If you have any questions regarding your order, please contact us first so that we can find a quick and fair solution.
Contact for dispute resolution:
Phone: +351 22 099 1144 (call to the national landline network)
Mobile: +351 918 212 806 (call to the national mobile network)
Alternative Dispute Resolution for Consumer Disputes
Under the terms of Law No. 144/2015, of September 8, we inform you that consumers have at their disposal Alternative Dispute Resolution (ADR) entities that they can turn to in order to resolve consumer disputes in a simple, quick, and economical manner, without the need to resort to the courts.
If consumers wish to resort to an ADR entity, they can consult the updated list of entities available on the Consumer Portal, accessible via the following link: www.consumidor.gov.pt
European Online Dispute Resolution Platform
In the event of a dispute arising from an online purchase, consumers may also use the European Online Dispute Resolution (ODR) platform, accessible via the following link: https://ec.europa.eu/consumers/odr
Nothing on this page affects consumers' right to resort to the courts to resolve any dispute. The use of alternative dispute resolution mechanisms is voluntary, except in cases where it is legally required.
