Celebrate EC Week with us! Free standard shipping until the 19th for Portugal!

Celebrate EC Week with us! Free standard shipping until the 19th for Portugal!

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Customer Care

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Customer Care

Shipping & Deliveries

Purchases made for delivery to non-EU countries and the rest of the world use DHL's premium shipping service for added security and control. This service is always subject to the payment of customs duties of each destination country, at the responsibility of the user.

Usual delivery times are from 24 to 72 working hours for Portugal, 3 to 5 working days for the Archipelagos of Madeira and the Azores and 1 to 3 working days for the rest of Europe. Delivery forecasts may always be delayed due to logistical difficulties, carrier delay, delivery requirements related to address (location) and/or unexpected out of stock items.

The Eugénio Campos Jewels Team processes all orders with speed and care, guaranteeing the dispatch of those processed (paid) up to 2 pm on the same business day, except for customizations or items with production notice.

Upon delivery by the carrier, the carrier must provide proof of receipt to be signed by the User or by the person who is duly authorized to receive the order. Assuming, for all purposes, that any person who is at the delivery location indicated by the User is empowered to receive the order. It is the User's responsibility to guarantee the presence of a person at the address to receive the items, and no prior notice from the carrier is required.

Shipping costs are the responsibility of the User, varying between countries. Eugénio Campos Jewels will always have the legitimacy and possibility to exempt the user from shipping costs.

Eugénio Campos Jewels has as transport partners: CTT, DPD, MRW and DHL, companies providing normal and express mail services. Check the express service times here:

Shipping Method Shipping Costs Delivery Service
Urgent - Next Morning 6.95 €  Following working day, after expedition, till 2 p.m.
24h to 72h Delivery under 50€ 3.95€ 24 to 72 working hours, after expedition, till 7 p.m.
Pick Up Point under 50€ 3.00€ 24 working hours, after expedition, till 7 p.m.
DPD International View Table* 3 to 5 working days, after expedition, till 7 p.m.
DHL International View Table* 24 to 48 working hours, after expedition, till 7 p.m.
CTT under 50€ 4.50€ 3 to 5 working days, after expedition, till 7 p.m
Spain Standard                        6.00€                   24 to 72 working hours, after expedition, till 7 p.m.
Spain Urgent                            9.00€                   24 working hours, after expedition, till 7 p.m.          

 

 
Eugenio Campos Jewels uses specialized partners to transport all orders placed through this website - eugeniocamposjewels.com - or through any other official means of communication. The User, when buying in the indicated means, accepts all the conditions described, and cannot enter / hold Eugénio Campos Jewels responsible for delivery delays, carrier failures or any other reason affecting the shipping and delivery process. Eugénio Campos Jewels, in the event of any incident, will always act in favor of the User's rights and in promoting a healthy and beneficial business relationship.
 
Finally, Eugénio Campos Jewels and its partners (carriers) do not accept deliveries to Postal Boxes.
 

Shipping Costs

 
Country   DHL Internacional   DPD Internacional  
Spain - Continent n/a n/a
Spain - Baleares n/a 15.00 €
Spain - Ceuta & Melilla n/a 22.00 €
Spain - Canary n/a 22.00 €
France 25.00 € 12.00 €
Italy 25,00 € 16,00 €
Germany 25.00 € 11.00 €
Luxembourg 25.00 € 13.00 €
Belgium 25.00 € 13.00 €
Austria 25.00 € 13.00 €
Czech Republic 25.00 € 12.00 €
Denmark 25.00 € 14.00 €
Finland 25.00 € 22.00 €
Greece 25.00 € 25.00 €
Monaco 25.00 € 13.00 €
Netherlands 25.00 € 13.00 €
Norway 45.00 € 40.00 €
Poland 25.00 € 12.00 €
Sweden 25.00 € 16.00 €
Slovenia 25.00 € 15.00 €
Slovakia 25.00 € 15.00 €
Lithuania 25.00 € 15.00 €
Hungary 25.00 € 13.00 €
Estonia 25.00 € 17.00 €
Latvia 25.00 € 17.00 €
Iceland 45.00 € 50.00 €
Irland (Republic) 25.00 € 17.00 €
     
     
     
     

  n/a: not applicable

 

Questions about the shipping policy?
Monday to Friday from 10h00 a.m. to 01h00 p.m. and 02h30 p.m. to 6h00 p.m.
E-mail: online@eugeniocamposjewels.com
Phone: +351 220 991 144
Official Languages: PT | ENG

 

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Payments

 

Eugénio Campos Jewels offers you a wide range of secure payment methods accordingly to our trust policy and respect for our customers.

MB Way

This payment method is connected to MB Way App and allows you to make payments directly on your smartphone.

Credit Card

Payments with Credit Card are secure and certified.You can use Visa or Mastercard.

ATM

The payment by ATM references is exclusive for Portuguese bank account holders.

This SIBS system guarantee the security of your purchases. You can pay at any ATM network, online platform or App.

Eugénio Campos Jewels works with EasyPay to guarantee a secure payment service.

Bank transfer

Bank transfer allows you to make your payments through your bank or an ATM or online platform and App.

Billing

Billing allows you to receive your purchases and make payments directly upon delivery by cash or ATM (ATM payment depends of the availability of the shipping company)

This special service may include an additional fee that will be identified on this website at the time you select your payment method.

 

For more information about our payment methods, please read our Terms and Conditions. The payment methods may change according to destination (country).

Returns & Exchanges

 

Eugénio Campos, Lda provides an premium service to its customers, offering a service that allows you to exchange your items within 30 days or to return within 14 days from the date of purchase. Gift bags are non-refundable.

To exchange or return items, please follow these steps:

1 - Inform your exchange or return intention by sending an email to: online@eugeniocamposjewels.com

2 - Send the products with the invoice to the following address:

Eugénio Campos, Lda

R. 28 de Janeiro 350 Frações F1 / F2 - Candal Park

4400-335 V. Nova de Gaia

Portugal

Upon arrival of the returned items Eugénio Campos Jewels team will evaluate the article (s), validating their exchange or return.

After accepting the same exchange or return, the following rules are applied:

  • Exchanges: If you exchange it for a higher value item, you will be charged the additional amount or the remaining value for lower value items. The value will be returned through the same initial payment methods.

  • Returns: after return and internal acceptance, Eugénio Campos Jewels returns the amount through the same means of payment that was used by the consumer in the initial transaction, unless expressly agreed otherwise and provided that the client does not incur any costs as a consequence of the refund. Refunds will only be processed upon receipt of the returned items. Gift bags are non-refundable.

Additional Information:

  • Regarding personalized or made-to-order items, Eugénio Campos, Lda doesn´t accept any exchange or return.

  • If the user send one or more items for exchange or return he´s responsible for for the proper use, safety and shipping of the products. Eugénio Campos Jewels doesn´t take charges of any damage or injury resulting from this transportation process.

 

If you receive an incorrect or defective item, please contact our team throught the Contact Us area. Eugénio Campos Jewels will special attention to the return and refund or exchange process.

Size Guide

 

Available soon.

JEWELRY MADE FROM DREAMS

Jewelry is a sector of birth and beauty but also of challenges and great artistic demands. Eugénio Campos Jewels, led by the jeweler Eugénio de Campos, incorporates in itself the dedication and ability to innovate at every moment, every collection and every jewel created.

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