Free Shipping from 50€ to Portugal Mainland and Islands

Free Shipping from 50€ to Portugal Mainland and Islands

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Contact Us

Contact us by email, phone or, if you prefer, take a visit to our offical store.

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Always Available

Saving time

With trust and security

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Phone & Whatsapp

From 9 a.m. to 7 p.m.

From Monday to Friday

Work days

Stores

OUR STORES

Porto Boutique

Rua das Flores, 141
4050-266 Porto
Portugal

+351 911 567 340
chamada para rede móvel nacional

Opening Hours

Monday to Friday: 10h00 - 14h00 / 15h00 - 19h00
Saturday & Sunday: Closed

El Corte Inglês | Corner

Av da República, 1435
Corner Joalharia Piso 0
4430-999 V.N.Gaia
Portugal

+351 916 693 459
chamada para rede móvel nacional

Opening Hours

10 a.m. to 11 p.m., weekdays and saturday
10 a.m. to 8 p.m. on sunday

Contact Us

OUR STORES

Porto Boutique

Rua das Flores, 141
4050-266 Porto
Portugal

+351 911 567 340
chamada para rede móvel nacional

Opening Hours

Monday to Friday: 10h00 - 14h00 / 15h00 - 19h00
Saturday & Sunday: Closed

El Corte Inglês | Corner

Av da República, 1435
Corner Joalharia Piso 0
4430-999 V.N.Gaia
Portugal

+351 916 693 459
chamada para rede móvel nacional

Opening Hours

10 a.m. to 11 p.m., weekdays and saturday
10 a.m. to 8 p.m. on sunday

  • General Questions

    The Eugénio Campos Jewels online store is an official store?

    Yes, this is the official online store of Eugénio Campos. A website where you may find authentic and certified jewellery.

    If you buy  jewellery from this website you guarantee that you are buying jewellery from Eugénio Campos without any risk of fraud.

     

    What are the advantages of shopping at this online boutique?

    When you buy here, you belong to a community with exclusive advantages:

    - Customer Support: team dedicated to make your experience unique and with full support by chat, phone, whatsapp and email

    - Official Technical Assistance: workshop and specialized technicians, always available for the maintenance and assistance of your jewelry

    - Quality Assurance: jewelry certified by the Portuguese Mint (Contrastary)

    - Exclusive Design: designer jewelry designed by the jeweler Eugénio de Campos and his team

    - Secure Payment: direct, secure and Bank of Portugal certified payment methods

    - Express Delivery: access to fast and secure deliveries within 24 to 72 working hours

  • Account and Data

    Why should I sign up?

    Registering at the online boutique Eugénio Campos Jewels facilitates your experience in the purchase process. Through this registration you will be able to view all the details of your orders and modify your personal account data.

    Access your Client Area and check the status of your orders, favorites and much more. Registration is secure and all your data is used only for the normal processing of your purchases and shipping.

     

    How may I change my account details?

    In your Client Area you can change your data at any time. You must access the menu and enter your account, type your access credentials and modify the desired data/info.

    For any question or doubt you may always contact Customer Support at +351 220 991 144.

    I can´t access my account, what should I do?

    If you can't access your account, follow these steps:

    1 - Confirm if your access credentials are correct (email and password).

    2 - If you forgot your password select “restore password”, insert your email account and immediately you'll receive an email to restore your password.

    3 - In case the difficulty persists, please contact our team through the Contact Us area and report your difficulty, describing what is the anomaly and error message and informing all the steps you have taken to solve the problem.

     

    I am having technical problems, what should I do?

    If you can't access the website, please confirm if your operating system (eg: Windows, OSX) and browser (eg: Firefox, Chrome) are updated. If the difficulty persists contact us through the Contact Us area.

     

    How can I delete my account?

    We are sorry that you want to delete your account. You may do it so by sending an email in the Contact Us area.

    If I have questions with my orders how can I contact you?

    If you have any questions or doubts regarding your purchase or your personal account in the online store, go to the topic Contact Us and use one of the means of contact.

  • Orders & Commercial Conditions

    How can I place an order?

    To place an order you must select the products you wish to purchase and add them to the shopping cart and click in the "proceed with payment" button. To conclude confirm all details of the order and fill in the requested info. After your order is made you'll receive a confirmation email.

    I already place my order what should I do next?

    Once the order is complete, you will receive a confirmation email within a few minutes. This email will contain the purchase information, order reference, selected items and the total purchase amount. Your order will only be shipped after we receive confirmation of your payment by the method you previously selected.

     

    After placing an order how can I do the payment?

    When buying through the online store, you access to the secure payment network of SIBS through the Easypay service provider.

     

    Safe payment methods available for Portugal:

    - ATM References: references to pay at any ATM or online on your Bank

    - MB Way: faster and easier electronic payment via smartphone

    - Credit Card: online payment using your Mastercard or Visa card on the 3D Secure network

     

    Secure payment methods for Europe and Rest of World include:

    - Credit Card: online payment using your Mastercard or Visa card on the 3D Secure network

     

    After placing my order, if the products are out of stock, what'll happen to my order?

    It is possible that when placing an order, for exceptional reasons, a certain item is sold out. If this situation occurs, your order will be cancelled.

    The amount paid will be returned using the same payment method used to place the order or by bank transfer, usually within 24 to 72 hours.

     

    My order arrived damaged, incomplete or wrong, what should I do?

    The first step will be to photograph the unusual event and send the request and photo to online@eugeniocamposjewels.com. Our team will promptly prioritize your request in line with our proactive customer satisfaction policy.

    The price of a product changed after my purchase. Can I request a refund?

    Eugénio Campos Jewels may change prices at any time, not taking any responsibility for this event.

    How safe is my order?

    Eugénio Campos Jewels has secure protocols that ensure your order protection and data protection.

    Can I change my billing address after I had placed my order?

    If you want to receive your order with billing data different from those associated with your account/order, you must do so before finalizing the purchase. Otherwise, our team may not be able to change the billing address.

    In this event, we ask that you quickly contact us on +351 220 991 144 (call for national line).

    Can I change or cancel my order?

    Sorry, but once the purchase is complete, it is not possible to change or cancel the order.

    In this event, we ask that you quickly contact us on +351 220 991 144 (call for national line).

     

    Was my order submitted successfully?

     

    When your order has been successfully submitted you will receive an email within minutes. If you do not receive our email, we ask that you consult your SPAM (Junk Mail) from your email box/service.

  • Shipping & Deliveries

    How your deliveries procedures work?

    Your orders will be shipped via one of the DPD, MRW, CTT or DHL carriers and delivered to the address indicated in your customer account.

    See all conditions here.

     

    What is the delivery time of my order?

    See all information about carriers and services here.

     

    How are packed the products?

    The products are properly packed in Eugénio Campos Jewels boxes that guaranteed transport protection.

    How can I know that my order has been successfully shipped?

    After completing the order and making your payment, you will receive a shipping confirmation email within 24 working hours.

    Eugénio Campos Jewels undertakes to communicate promptly with the customer all the important facts that will allow them to remain clear and updated on their order.

     

    Can I follow my order?

    When placing your orders, as soon as it is shipped, you will receive an email with tracking information. If you do not receive our email, we ask that you consult your SPAM (Junk Mail) from your email box/service.

     

    Can I change my shipping address after placing an order?

    After completing the purchase process, it is not possible to change the delivery address, except in case your order has not yet been shipped.

    In this event, we ask that you quickly contact us on +351 220 991 144 (call for nacional line).

    My order was damaged or lost, how should I proceed?

    Eugénio Campos Jewels is not responsible for losses and damaged deliveries in the delivery process. The complaint must be addressed to the intermediary transport company, sending a photo of the event.

    In this event, we ask that you quickly contact us by phone fot the number +351 220 991 144 (call for national line).

  • Warranty & Technical Assistance

    Does Eugénio Campos Jewels products have warranty?

    Eugénio Campos Jewels items have a guarantee valid for 3 years from the date of purchase. During this period, items with a manufacturing defect will be replaced. However, we inform you that the misuse or natural wear and tear of the items are not covered by the warranty.

    Any technical assistance provided requires a prior analysis, if the repair requires costs, the customer will be informed in advance.

    The warranty does not include: loss, theft, deterioration, oxidation, defects caused by blows, including deformations caused by daily use and/or, inadequate maintenance and cleaning, negligence, improper handling, modifications of the original product, unauthorized repairs by the brand, accidents or normal wear and tear.

    The warranty conditions are governed by the portuguese Decree-Law No. 84/2021, of October 18th, which regulates consumer rights in the purchase of goods, under Directives (EU) 2019/771 and (EU) 2019/770, of 20th of May.

    Among other rules, the diploma establishes:

    - Consumer rights in the event of lack of conformity (namely defects) of movable and other goods;
    - Extension of the warranty period for movable goods from 2 to 3 years, in which the consumer will have to prove in the third year that the defect already existed when the goods were first delivered;
    - Additional period of six months if the consumer chooses to have the item repaired (up to a maximum of 4 repairs);
    - The "right of rejection" that allows the consumer to freely choose between replacing the good and terminating the contract when the non-compliance is manifested within the first 30 days after delivery;

     

    How can I take care of my jewelry?

    Care with jewelry is essential to increase its durability.

    Eugénio Campos Jewels believes that jewelry can be eternal and, for this to be possible, there are some precautions to be taken so that your jewelry stays with you throughout your life.

    How to preserve the jewelry

    To maintain the durability and shine of your jewelry, it is essential to take into account that moisture and perspiration can cause corrosion, so it is important to avoid wearing the jewelry when taking a shower, in the sauna and during physical exercise. Be careful with make-up, creams, perfumes and chemicals as they can tarnish the jewelry.

    Store your jewelry in a dry place, if you live in a place with high humidity, keep the jewelry wrapped in tissue paper in a sealed container to prevent oxidation.

    Avoid storing your jewelry all together or using it in activities that could compromise its integrity, such as: sleeping, physical contact or other activities.

    Silver jewelry

    Despite its durability, depending on use, silver tends to tarnish and react to air and chemicals. To avoid these situations, it is essential to regularly polish with a flannel cloth to maintain its shine.

    Gold jewelry

    To maintain the shine and elegance of gold jewelry, the simplest way is to clean with liquid soap with a neutral pH and warm water. Use a small, soft brush and for the hardest-to-clean areas you can use a toothbrush.

    Why does the item look different from the image displayed in the online store?

    The images displayed on the Eugénio Campos Jewels online store represent the items as close as possible to the original. As many of the items have stones and material worked by hand, there may be some differences. It should be noted that the color of the jewelry can be different depending on the screen of your computer, mobile phone or tablet.

     

    How can my products have technical assistance?

    Depending on the evaluation of our technicians, it is possible that your jewelry can be repaired. To obtain Technical Assistance for your jewelry, please send us a request here.

     

    My jewel is damaged and I no longer have the purchase invoice, what can I do?

    Send us your request for a duplicate of your purchase document via email, here.

     

  • Returns & Exchanges

    I want to make an exchange or return, what should I do?

    If for any reason you are not satisfied with your order, you can return the items within 14 days or exchange within 30 days after the date of purchase, except made-to-order or personalized pieces. During the period from November 1st to December 14th, you can exchange your purchases until January 14th of the following year.

    For more details, please access the Returns and Exchanges topic.

    Can I return products on sale?

    The return of items purchased in campaigns are dependent on the conditions of the campaign itself. If it is not possible to return promotional items, you will be informed.

     

    How do I know that the returned products were received?

    You can check the status of your order by logging in to your account. Once the items are received you will be able to see the entire process.

    Can I exchange a purchase made in an authorized retailer or Eugénio Campos Jewels store?

    It's not possible to exchange products bought in Eugénio Campos Jewels authorized retailers or official store.

  • Discount, Offers and Sales Campaigns

    Global Conditions

    Purchases of items in a campaign (promotion, discount or offer) are valid upon presentation in the boutique/online store. All campaigns have a stock limit and conditions can be changed at the free will of Eugénio Campos Jewels. In case of spelling errors, prices, stock or other data, Eugénio Campos Jewels reserves the right to cancel the user's order. In the presence of an active discount, another discount code wil not be cumulative.

     

    Eugénio Campos Jewels reserves the right to cancel all unpaid orders within 24 hours after the same order has been registered or if stock/availability is out of stock.

    Discount, Promotions and Offers Campaigns

    Giveaway campaigns or discount vouchers on purchases imply acceptance of the commercial conditions of Eugénio Campos Jewels. Offer values, delivered virtually via Voucher to be redeemed in the online store, can only be discounted on purchases with a value greater than the value offered. In the case of Vouchers with a percentage of discount on purchases, this can only be discounted on purchases (total shopping cart) with a value equal to or greater than €24.90.

    The discount voucher for subscription to communications (newsletters) is valid within 15 days of issue, with a 10% discount on the shopping cart. Purchases imply acceptance of the commercial conditions of Eugénio Campos Jewels. Vouchers with a percentage of discount on purchases can only be discounted on purchases (shopping cart subtotal) with a value equal to or greater than €24.90.

    The First Purchase Voucher is valid within 30 days of issue, with a 10% discount on the shopping cart. Purchases imply acceptance of the commercial conditions of Eugénio Campos Jewels. Vouchers with a percentage of discount on purchases can only be discounted on purchases (shopping cart subtotal) with a value equal to or greater than €24.90.

  • Quality Management Policy

    Quality Management Policy

    The Quality Management Policy by Eugénio Campos demonstrates the Management's commitment to implementing the Quality Management requirements arising from NP EN ISO 9001. The understanding and adequacy of the Policy, as well as the evolution of the Management System, are analyzed based on a set of goals.


    Eugénio Campos is aware that it is through the satisfaction of interested parties, namely partners, customers, employees, suppliers, and interested parties that it will achieve growth and maintain its high visibility in the market.

    We propose to achieve these goals through:
    - Development of new collections;
    - Continuously improve the effectiveness of Management Systems;
    - Teamwork, motivation, satisfaction and commitment of our employees;
    - Optimization of processes and resources;
    - Compliance with the legislation applicable to us, as well as customer requirements and other requirements that the company subscribes to.

     

    Mission, Values and Culture

    Mission

    Create jewelry collections with unique and timeless designs.

     

    Values

    - Timelessness: focus and commitment to creating designer jewelry and timeless value

    - Aesthetics: aesthetic vision as an integral part of the internal and external experience

    - Innovation: proactive mindset in monitoring trends in the fashion sector

    - Integrity: commitment to consistent, transparent and professional processes

    - Dedication: commitment to the pillars of brand leadership

     

    Culture

    Eugénio Campos Jewels represents history and exclusivity.

    The brand is recognized for its innovative and timeless creations in Portugal and around the world.

    We have consistency, team dynamics and motivation.

    Everyone works with the same passion, dedication and seriousness.

    Passion - Creative Process

    Noble Metals - Materials used

    Portuguese Masters – Craftsmen

    Bet on After-Sales Service

     

Terms & Conditions

 

The Eugénio Campos, Lda strives to create good and long relations and the protection of your privacy is really important. We work under trust and transparency and these values are at the core of the brand policy during the years.

 

Introduction

These terms and conditions apply to purchase of products supplied by Eugénio Campos, Lda (Eugénio Campos Jewels) performed by any person (user) on the website www.eugeniocamposjewels.com (website).

All products presented on this website are owned by Eugénio Campos Jewels, company registered in Rua 28 de Janeiro 350 Frações F1/F2, 4400-335 Vila Nova de Gaia. NIPC: 503655155, share capital of 500.000,00 €, phone number 22 379 00 26 / 22 379 00 27.

In case of questions the user can contact at all time Eugénio Campos Jewels through the “contact us” menu located on the website or by sending an email to: online@eugeniocampos.pt

The Purchasing on this website requires the acceptance of Eugénio Campos Jewels Terms and Conditions by doing so Eugénio Campos Jewels admits that the user read, understood and have total knowledge of all the procedures mentioned. 

Eugénio Campos Jewels has the right, at any time and without prior notice, to make changes to these Terms and Conditions.

Please be advised that the contract will only be accepted and legally valid for User overage.

 

Website Registration

Purchasing on this Website implies the registration and creation of an account.

By creating an account on the website the User has complete freedom of amendment, and agree to take charges for all activities and for each purchase that occurs. The registration implieds the acceptance of these terms and conditions.

 

Eugénio Campos Jewels products

All products displayed at Eugénio Campos Jewels Website are in their product categories and collections. On each product page the User can view their descriptions and technical information.

Eugénio Campos Jewels is committed to ensure that all the products on the website are available, allowing the User to obtain this information. In case of stock break or in the impossibility of immediate purchase or shipping, the User will be informed shortly.

The prices value includes all taxes. Shipping costs may have an added value that is borne by the User and this same value is presented before the conclusion of the purchase.

 

Placing an order

By placing an order on the Website the User must create an account, registering and introduce all the requested data.

User can only proceed with the purchase after registration by adding the desired products to the shopping cart (“Your Cart”). In the shopping cart the user has the possibility to edit the quantity of the desired products (add or delete).

To complete the purchase, the User must select the "Proceed to Payment" button and enter the required data referring to the order, billing, shipping and payment.

Incorrect or incomplete data prevents the order process, and Eugénio Campos Jewels does not assume any damage due to such actions.

To be able to buy Products the User must:

  1.  Confirm the order information: products and their quantity;

  2. Select the delivery address in case the User want to request home delivery or select the agent where the user wants to pick up the order;

  3. Check the order amount and the payment method;

  4. Before completing the order, confirm the total order amount including shipping costs;

  5. Upon confirmation of the overall value of the order, to complete the purchase the User must accept the Terms and Conditions.

  6. The User can track purchases through the "Customer Area".

 

Payment and Billing 

Eugénio Campos Jewels offers different types of payment methods including credit card, MB Way, PayPal  and ATM payments.

Payments are intermediated by Easypay - - Instituição de Pagamento Lda to Eugénio Campos Jewels.

Eugénio Campos Jewels guarantees the security and confidentiality of the data provided, and the card details are encrypted by SSL.

To prevent fraud in transactions and payments, Eugénio Campos Jewels has preventive and sophisticated mechanisms that analyze all purchases that appear to be fraudulent.

To ensure that a transaction is not a fraud, Eugénio Campos Jewels may request additional information.

In case the User refuses to provide such additional information, Eugénio Campos Jewels can deny the order.

Despite the use of advanced technology, it's possible to occur errors on the system. In case this happen the User should contact Eugénio Campos Jewels. 

Regarding PayPal payments, the order amount is debited automatically to the User Paypal account.

For credit card payments, the purchase will be only completed when the User credit is verified. If the transaction is rejected by the bank the purchase will be canceled automatically.

If the amount charged results from a fraud or misuse of the User's card number by a third party, the User may request the cancellation of the charge by sending an email to online@eugeniocampos.pt. Once it is found that in fact  was a fraud, Eugénio Campos Jewels will refund the order amount.

If it is found that the fraudulent operation was actually triggered by the User and he requires its cancellation, the User has to compensate Eugénio Campos Jewels for the damages.

The invoice will present all the information provided by the User: the list of all products purchased, shipping costs and taxes. The invoice can´t be change.

If the user doesn´t make the payment within 24 hours, Eugénio Campos Jewels reserves the right to cancel the order.

 

Order Confirmation

The purchase will be completed as soon as the User clicks on the "Checkout" button and it will be confirmed by an e-mail from Eugénio Campos Jewels within 24 hours.

The confirmation email will indicate the order number that the User must use every time he wishes to communicate with Eugénio Campos Jewels. The order number is required to inform about any changes or inaccuracies in the order. Any charges resulting from inaccuracies that are not reported in time will be borne by the User.

If one or more product ordered by the User are not available, Eugénio Campos Jewels notifies their unavailability.

 

Shipping & Delivery

By placing an order the user can use the following modalities:

- Home Delivery – After the order is placed an email will be sent with the tracking code provided by the shipping company to track the order and confirm the delivery date.

- Delivery in a Authorized Agent – The user may select a Eugénio Campos Jewels representative to pick up his items. To have this option the user must select the agent before finalizing the purchase.

Normally the delivery time is 24 hours, but can suffer delayed due to logistics difficulties that may occur, shipping delays or stock break.

All orders are deliver only in Portugal, Madeira and Azores. Posts cards are not accepted as delivery addresses.

Shipping companies upon delivery might provide a document to be signed by the User or the person who is duly authorized to receive the order that proof the reception of the order. Assuming that anyone at the delivery location has the power to receive the order.

Shipping costs are paid by the User. For orders of € 99 or more, shipping costs will be borne by Eugénio Campos Jewels.

Orders are usually delivered within 1-2 business days in Portugal and 5-6 business days in Madeira and Azores, only if the payment has been made by 2pm on the day the order was submitted and unless situations arise due to difficulties. logistics, delays or stock breaks

To deliver orders Eugénio Campos Jewels works with CTT Expresso and Chronopost.

 

Campaigns, Promotions and Discounts

Eugénio Campos Jewels is entire responsible for the creation of all campaigns, promotions or discounts and also has the right to choose in which countries they may occur.

The Campaigns are subject to the conditions indicated for each individual promotion, as well as to these Terms and Conditions of sale, the User recognizing that in case of conflict, the rules applicable to the specific conditions of the Campaign in force will prevail.

If a Campaign has as its objective the offer of some good or product and the User exercises his right to withdraw or return the purchased product, the act also implies the return of the offered product.

The offers received cannot be sold or transferred to third parties by the User with the aim of obtaining, directly or indirectly, an financial profit.

The User may renounce the free offer, but may not request or obtain any compensation for its renouncement.

During the various campaigns, the enjoyment of the same is only considered after the effective payment of the order within a maximum period of 24 hours. Also, it is informed that during the Campaigns, deliveries may be delayed.

Purchases of items in Campaign (promotion, discount or offer) are valid upon presentation in the online boutique, and can be consulted in the FAQ's topic. All campaigns have a stock limit and conditions can be changed at the free will of Eugénio Campos Jewels. In case of spelling errors, prices, stock or other data, Eugénio Campos Jewels reserves the right to cancel the user's order.

Finally, Eugénio Campos Jewels reserves the right to cancel all unpaid orders within 24 hours after the same order has been registered or if there is a shortage of stock/availability.

 

Exchanges and Returns

The User by purchasing Eugénio Campos Jewels products through the Website has the right to return products or exchanged it in a period of 14 days and has to communicate it by email online@eugeniocampos.pt

To exchange or return products, the User has to  follow these steps:

1 - Inform his intention of exchange or return by sending an email to: online@eugeniocampos.pt

2 - Send the returned products with the purchase invoice to the following address:

Eugénio Campos, Lda

R. 28 de Janeiro 350 Frações F1 / F2 

4400-335 V. Nova de Gaia

Upon arrival of the returned items, Eugénio Campos Jewels will control and check the quality of the product (s), validating  their exchange or return.

After validated the exchange or return, the following rules must be respected:

  • Exchange: if the User exchange for a product more expensive will be charged an extra value or will be returned in case he exchange for a lower value, both through the same initial payment.

  • Returns: After validation Eugénio Campos Jewels will return the value through the same payment method used at the time of purchase, not including shipping costs of express mail. If you wish to receive a refund through another payment method, please inform Eugénio Campos Jewels by email: online@eugeniocampos.pt. Refunds will only be made after the reception of returned items.

Other conditions:

  • Eugénio Campos Jewels does not accept any exchange or return of personalized products.

  • The User by sending one or more items for exchange or return is responsible for the safety and proper shipment of the products to the address of Eugénio Campos, Lda. Eugénio Campos Jewels wont take charges of any damage or injury resulting from this transportation.

If the User receive an incorrect or defective item, please contact our team by accessing the Contact Us menu of the Website and we will give it the best attention

 

Post Sales

Eugénio Campos Jewels products have 2-year of warranty. After the warranty expires Eugénio Campos Jewels provides technical assistance. Defective articles should be reported to the following email: online@eugeniocampos.pt. If the repair requires costs the User will be informed in advance for approval.

 

Products warranty

During the warranty period, the defective product will be repaired free of charge or replaced with a similar item.

In cases where is not possible to repair a product, the User will have to present the product warranty indicating the date of purchase, name, address and the product reference together with the purchase invoice or other suitable proof of purchase.

The warranty excludes breakage, loss, theft, deterioration, oxidation, defects caused by striking, including deformation caused by daily and / or improper use, improper maintenance and cleaning, neglect, mishandling and unauthorized product repairs or modifications.

During the warranty period, the item with a manufacturing defect will be repaired free of charge or replaced by a similar model.

In cases where it is not possible to repair the item, the User will have to present the non-conforming item, together with the original of the respective guarantee certificate, duly and completely filled in (indication of the date of purchase, name and address and the reference given to the good - when applicable - or product name) and the purchase invoice or other suitable proof of purchase.

Materials subject to breakage, loss, theft, deterioration, oxidation, defects caused by blows, including deformations caused by daily and/or inappropriate use, improper care and cleaning, negligence, improper handling, product modifications are excluded from the warranty. original and repairs not authorized by the brand.

 

The warranty conditions are governed by the portuguese Decree-Law No. 84/2021, of October 18th, which regulates consumer rights in the purchase of goods, under Directives (EU) 2019/771 and (EU) 2019/770, of 20th of May.

Among other rules, the diploma establishes:

- Consumer rights in the event of lack of conformity (namely defects) of movable and other goods;
- Extension of the warranty period for movable goods from 2 to 3 years, in which the consumer will have to prove that the defect existed when the goods were delivered in the third year;
- Additional period of six months if the consumer chooses to have the item repaired (up to a maximum of 4 repairs);
- The "right of rejection" that allows the consumer to freely choose between replacing the good and terminating the contract when the non-compliance is manifested within the first 30 days after delivery;

 

Price Policy

Eugénio Campos Jewels reserves the right to change prices and / or product without prior notice. All prices shown include VAT.

 

Complaints

To present any complaint or suggestion please send an email to: online@eugeniocampos.pt

The European Commission provides consumers with a platform for online consumer dispute resolution and is available at https://ec.europa.eu/consumers/odr

 

Personal data treatment

According to the law No. 58/2019 of August 8 regarding Personal Data Protection, Eugénio Campos Jewels inform that is responsible for all personal data collected on the Website www.eugeniocamposjewels.com.

The data collected on the Website it's only for purchases and to be able to communicate with the User for requests and complaints or statistical analysis and other communications purposes via e-mail or sms.

Eugénio Campos Jewels guarantees the confidentiality of all data provided by its users, warning that although Eugénio Campos Jewels collects data securely, its collection is done in an open network, which is susceptible of allowing the viewing of personal data  by unauthorized third parties, however Eugénio Campos Jewels doesn´t take charges for any damages caused.

Eugénio Campos Jewels guarantees to the User the right of access, rectification or deletion of their personal data, as well as the right of opposition upon written request that should be sent by email or to the address above.

 

Intellectual and Industrial Property

All texts, comments, works, illustrations and images reproduced or represented on the website www.eugeniocamposjewels.com are protected by copyright according to the law its use will be permitted only for private purposes. Reproduction or representation in whole or in part of the Website www.eugeniocamposjewels.com is strictly prohibited.

 

ASSAY

Eugénio Campos, Lda is a member of the portuguese INCM (Coin House Nacional Institute), certifying and contrasting our jewels. Eugénio Campos, Lda jewels are produced in silver 925 and gold 9, 18 and 19.2 carats, ensuring the highest quality requirements. All jewelry in this website are legally marked to guarantee their quality, originality and compliance with the legislation in force. Get to know the Assay Office Marks here.

For more information about processes, warranty and certification carried out by INCM and the Portugues Assay Offices, please visit there website here.

Assay Offices Marks:

Assay Offices Marks

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Applicable law

The law applicable in the Eugénio Campos Jewels Website is the Portuguese law.

 

Conflicts Resolutions

European Online Dispute Resolution Platform:

https://ec.europa.eu/consumers/odr/main/?event=main.home2.show&lng=PT

Porto Consumption and Arbitration Information Center:

 http://www.cicap.pt

Lisbon Consumer Conflict Arbitration Center

http://www.centroarbitragemlisboa.pt/

 

Electronic Complaint Book

You can access the electronic complaint book at:

https://www.livroreclamacoes.pt/inicio

Privacy Policy

 

Eugénio Campos Jewels values the privacy of all its customers, partners and staff, presenting on detail how data collection is processed on this website www.eugeniocamposjewels.com.

Eugénio Campos, Lda (from now on Eugénio Campos Jewels) is responsible for all data processed on the website www.eugeniocamposjewels.com, with registered adress at Rua 28 de janeiro 350, fractions F1/F2, Zip Code 4400-335 Vila Nova de Gaia, in Portugal, company registered with the VAT number 503655155.

Users of Eugénio Campos Jewels website can ensure that all data collected is according to the European RGPD law and the portuguese Data Protection law 58/2019 from August 8th.

Find out here how Eugénio Campos Jewels process your personal data:

 

Simple Visitors

The data collection only applies to users who visit the website inserting any personal data.

Each user who visits www.eugeniocamposjewels.com website accepts our Terms and Conditions. If you don't wish your data to be collected, you won't be able to use the services and products offered by this website, as well as its information.

 

By accessing the website, what data are collected?

Eugénio Campos Jewels computer systems collects data to guarantee the proper functioning of the website and internet experience. The website collects information such as: IP Adress, the type of browser being used to navegate the website, pages visited and source of traffic. Through this data collection, it is possible to identify errors that may occur.

This data collection includes IP Adresses or domains used by users and Uniform Resource Identifier (URI) adresses of resources requested, the time of the request, the way requests are submitted on the server, the size of the file retrieved, the numeric code indicating status of the server response and other parameters related to the user´s operating system and computer environment. Eugénio Campos Jewels only uses these data for anonymous statistical analyses to ensure the proper use of the website.

 

Social Networks

All users have the opportunity to join pages or groups in different social networks and share Eugénio Campos Jewels website information. However, it must be taken into account that our data will belong to the corresponding social network.

 

What are cookies for?

For information about cookies, please check our Cookies Policy available on this website.

 

Browsing information are shared with whom?

Eugénio Campos Jewels works with third party companies that provide support such as computer assistance or data analyses. These companies may have access to your data, but only to perform operations according to their duties.

 

By giving my personal details, how are data collected?

The use of Eugénio Campos Jewels services requires the sharing of personal data. By using these services you consent to the terms and conditions of this Privacy Policy. If you don't accept these terms and conditions, please be advised that you won't be able to use the full services available on Eugénio Campos Jewels website.

 

Sending emails to Eugénio Campos Jewels

By sending an email to Eugénio Campos Jewels, the email address and sender will be registered. This means that any Eugénio Campos Jewels employee who has access to these emails may see this information.

By sending an email, you are agreeing to the terms and conditions of this Privacy Policy.

 

Filling out forms

Having access to Eugénio Campos Jewels services requires filling out forms with personal data. For example, account registration, product purchase or newsletter subscription.

In these forms, the personal data requested may be the name, surname, address, email, date of birth, VAT number, credit card number, among others. However, data such as about racial origins, religious, philosophical or political beliefs are never requested.

In order to ensure that your details are correct and if you wish to make any changes to your data, you may do so by sending an email to online@eugeniocampos.pt. Your data will be taking cared by Eugénio Campos Jewels' employees to perform data processing. These are authorized to consult, use, compile and compare data to verify specific details.

The requested data can be used for statistical analyses, conduct market researches, among others. In this case, data are always anonymously analyzed.

In all cases where your authorization is required for processing your data, Eugénio Campos Jewels will request it to you in advance, expressing each purpose.

Eugénio Campos Jewels may work with specialized companies to process your data or to manage the website www.eugeniocamposjewels.com or the commercial activities being promoted. These companies can access your personal data, but only for the purposes that where collected and always under the guidance and responsability of Eugénio Campos Jewels.

From time to time, we may disclose personal information in response to a court order or for other legal purposes determined by law.

As a result of a sale, merger, consolidation, change of management, transfer of assets, reorganization or liquidation of the company, we may transfer your personal information to third parties involved in the process.

 

What are my rights?

The right to cancel marketing communications:

Users have the right to cancel marketing communications such as newsletters, text messaging, and other promotional actions. To cancel simply follow procedures available on each action and send an email to online@eugeniocampos.pt with your request.

Please be advised that even when you cancel marketing communications you may still receive emails with other kind of information such as personal account or orders notifications, among others.

The right to access, edit and delete your personal information:

Users are also responsible for their personal information and may request its modification, correction or removal by sending an email to online@eugeniocampos.pt.

 

Privacy Security

Your personal informations are protected in secure servers with a login and password. Eugénio Campos Jewels guarantees the security of data provided by users using encrypted protocols (SSL) to increase the security of transactions / orders.

If you have any questions, please contact us by the email online@eugeniocampos.pt.

 

Privacy Policy Updates

Eugénio Campos Jewels may update its Privacy Policy without prior notice.

You may visit the online information regularly to review the Privacy Policy as these updates may affect your use of the website.

Cookies Policy

 

In order to offer a good browsing experience  to all users, Eugénio Campos Jewels website use cookies (or markers).

By using this website you are consenting the use of cookies, if you don't agree with the Cookies Policy you can adjust your browser settings or choose not to use Eugénio Campos Jewels website. If you wish to delete or disable cookies, please be advised that this option may impact your experience on the website. 

 

What is a cookie?

A cookie is a small text file that is placed on your computer and stores information about how you use our website, in order to provide you the best online experience possible.

 

What type of cookies this website uses?

Eugénio Campos Jewels website has three types of cookies: length of stay, management entity and goals. 

 

Length of stay

Session cookies are temporary files that will be erased from your computer’s memory when you close your browser.

Permanent cookies will usually remain on your computer’s memory until you manually erase them. The purpose of these cookies is to optimize the website browsing and purchase experience. These cookies allow the user to return to the website without counting as a new visit, storing useful information for purchase and registration / login. 

 

Management Entity

1st Party Cookies: are placed on your computer by Eugénio Campos Jewels in order to protect services requested by you. 

3rd Party Cookies: are those placed on behalf of Eugénio Campos Jewels website by our trusted partners, allows for several other functionalities such as sharing pages on social networks to work or access to google maps.
 

Goals

Technical cookies: are those essential and strictly necessary for the correct functioning of a web portal and the use of the various options and services offered.

Analytical cookies: are used to prepare an analysis of user behaviour in the websites and browser profiles, and to ascertain the users’ preferences in order to improve the offer of products and services.

Personalization cookies: allow the user to specify or personalize some features of the general options on the webpage, for example, by defining the language, the regional configuration or the type of browser. By deleting or blocking such cookies, your preferences will not be recorded for later visits.

Advertising cookies: allow efficient management of the advertising space included in the webpage. They allow the advertising content to be adapted, ensuring that it is relevant to the user and to avoid showing advertisements which the user has already seen. These cookies may show specific advertising or display options that the user has previously selected and limit the appearance of unsolicited advertising. The information collected is anonymous and may be shared with third parties, specifically  advertisers and agencies.

For a better understanding, here is the presentation of the list of cookies used in Eugénio Campos Jewels website:

Name

Cookie

Goal

Duration

Shopping cart

cartHash

Store user products in cart

3 months

Wishlist

wishlist

Save products to user wishlist

1 year

Protection of the Website Replication

_csrf

Protects the website from being replicated and used for other purposes.

Permanent

Identity

_identity

Save user data

1 year

Google Analytics

_ga

Uploads navigation data to google analytics.

Permanent

Google Analytics Tracker

_gat

Submits transaction data to the google analytics.

Permanent

Google Analytics

__utmz

Uploads data to the google analytics.

Permanent

Session

PHPSESSID

Save user session data

Session

Quality Management Policy

 

The Quality Management Policy by Eugénio Campos demonstrates the Management's commitment to implementing the Quality Management requirements arising from NP EN ISO 9001. The understanding and adequacy of the Policy, as well as the evolution of the Management System, are analyzed based on a set of goals.


Eugénio Campos is aware that it is through the satisfaction of interested parties, namely partners, customers, employees, suppliers, and interested parties that it will achieve growth and maintain its high visibility in the market.

We propose to achieve these goals through:
- Development of new collections;
- Continuously improve the effectiveness of Management Systems;
- Teamwork, motivation, satisfaction and commitment of our employees;
- Optimization of processes and resources;
- Compliance with the legislation applicable to us, as well as customer requirements and other requirements that the company subscribes to.

 

Mission, Values and Culture

Mission

Create jewelry collections with unique and timeless designs.

 

Values

- Timelessness: focus and commitment to creating designer jewelry and timeless value

- Aesthetics: aesthetic vision as an integral part of the internal and external experience

- Innovation: proactive mindset in monitoring trends in the fashion sector

- Integrity: commitment to consistent, transparent and professional processes

- Dedication: commitment to the pillars of brand leadership

 

Culture

Eugénio Campos Jewels represents history and exclusivity.

The brand is recognized for its innovative and timeless creations in Portugal and around the world.

We have consistency, team dynamics and motivation.

Everyone works with the same passion, dedication and seriousness.

Passion - Creative Process

Noble Metals - Materials used

Portuguese Masters – Craftsmen

Bet on After-Sales Service

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